Support and Service for Your Financial Needs
Quartal is committed to providing efficient and accessible support. Whether you prefer digital self-service or personal assistance, we have multiple channels available to help you manage your finances.
Digital Self-Service
Most banking matters can be resolved instantly through our digital tools:
- Help Tab: Located in both the app and online bank, this feature includes a comprehensive search function and our 24/7 digital assistant, Nova.
- Nova Chatbot: Get immediate answers to common questions without waiting in a queue.
- Secure Messaging: Send and receive secure messages for matters requiring account-specific information.
Personal Assistance
If you require more detailed help, our customer service team is available via:
- App Call: For prioritized service, use the “Call” function directly within the app.
- Phone Support: Call us at 0771-22 44 88. We are open weekdays from 08:00 to 18:00.
- Senior Line: Customers aged 67 or older can call our dedicated senior line at 08-463 71 88 (Weekdays 09:00-17:00).
Common Tasks and FAQ
Managing BankID
- New Device: If you have an old device with a valid BankID, you can use it to download a new one to your new device.
- Lost Device: If your phone is lost or stolen, immediately block your BankID by calling our 24/7 blocking service at 08-402 57 10.
- Personal Code: You can change your personal code via the app settings under “Login and logout.”
Payments and Limits
- Swish Limits: You can temporarily increase your Swish limit up to 100,000 SEK for up to three days directly in the app.
- International Payments: To enable international payments, please contact customer service for activation.
- Clearing Numbers: For Quartal accounts, the clearing number is typically the first four digits of your account number. For accounts based on personal identity numbers, use clearing number 3300.
Documents and Statements
- Annual Statements: These are typically available by mid-January. You can find them under “Documents” in the online bank or app.
- Estate and Inheritance: We provide specialized support for managing the finances of a deceased person, including a comprehensive checklist and assistance with estate inventory.
Reporting Fraud
If you suspect you have been exposed to fraud or notice unauthorized activity:
- Block Your Card: Use the app or call our blocking service immediately.
- Block BankID: Call 08-402 57 10.
- File a Report: Contact customer service and the police to report the incident.
Meeting with an Advisor
Benefit and Premium customers can book online or in-branch meetings for advice on mortgages, pensions, and investments. Book your appointment via the Help tab in the app or online bank.
