Frequently Asked Questions about Funds and Fund Savings
Can I consolidate all my funds in one place?
Yes. With the c/o Quartal service, you can gather all your funds, including those not managed by Quartal, in a single overview.
What is a cut-off time and how does it affect my order?
All funds have a cut-off time. Orders placed before this time are priced at the current day’s NAV price. Orders placed after the cut-off time are priced at the next banking day’s NAV price.
Standard cut-off times at Quartal:
| Fund | Cut-off Time | Pricing Day |
|---|---|---|
| Most Quartal funds | 15:30 | Same banking day |
| China Fund, India Fund | 15:00 | Same banking day |
| Far East Fund, Global Emerging Markets, Japan Fund | 15:30 | Next banking day |
When will I receive the money after selling a fund?
The timing depends on whether you are selling a Quartal fund or an external fund:
- Quartal fund sold before 15:30: money credited after 2 banking days.
- Quartal fund sold after 15:30: money credited after 3 banking days.
- External funds: typically 3 to 6 banking days. Some funds may take longer depending on their settlement rules.
How do I deposit money into a fund account?
You cannot transfer money directly to a fund account. Instead, you place a buy order for a fund using money already held in your settlement account (such as a personal account, ISK, or capital insurance).
To move money into an ISK or capital insurance first, make a standard transfer to that account, then place a fund purchase order.
How do I sell a fund?
Online banking:
- Log in to online banking.
- Go to Save.
- Click Sell under the fund’s name and follow the instructions.
App:
- Log in to the app and go to Overview.
- Go to Save.
- Tap Sell under the fund’s name and follow the instructions.
How do I buy more of a fund I already hold?
Online banking: Go to the Save tab and click Buy next to the fund you want to invest in.
App: Go to Overview, then Save, and tap Buy next to the fund.
How do I start a monthly savings plan?
Online banking: Go to the Save tab, then select Monthly Savings and follow the setup instructions.
App: Go to Overview, then Save, then Monthly Savings.
For additional help, use the Quartal digital chat service, available 24/7 with immediate response.
